by Todd Hudson | Dec 15, 2017 | All
Force field analysis is a fantastic change management tool. It also beautifully encapsulates the difference between Lean and traditional improvement approaches. A force field analysis diagram looks like this: Force field analysis is useful whenever you want to improve...
by Todd Hudson | Aug 26, 2017 | All
People focus too much on Lean as a way to reduce costs. Yes, that’s frequently one result, but Lean, at its core, is about creating more customer/patient value. Show ‘Em the LUV The perfect example is Southwest Airlines (NYSE: LUV). You’ll never see the word ‘Lean’ on...
by Todd Hudson | Jun 26, 2017 | All
Lean is hope, but not in the sense of ‘I hope things get better.’ That’s hope as powerlessness. Lean is powerful. I got thinking about this after writing my post The Road to Lean, Part 2: Improvement Cultures. Different improvement approaches create different business...
by Todd Hudson | Jun 26, 2017 | All
In an earlier post, Small Wastes Get Big Quickly, my Lean Waste Calculator showed you how the minutes that employees are forced to waste to accomplish work quickly turn into thousands of hours for the organization as a whole. These equate to full-time employees NOT...
by Todd Hudson | Jun 26, 2017 | All
My recent experience returning a pair of shoes to Nordstrom was a perfect example of a company understanding my blog post, Small Wastes Get BIG Quickly. Nordstrom doesn’t actually have a formal return policy. Here’s what they say on their website about returns and...
by Todd Hudson | Jun 26, 2017 | All
I’d love to take credit for this provocative title, but, sadly, I can’t. This phrase was first used 45 years ago when a study showing little or no relationship between training and work performance was published. Most recently, it was used this past August for the...
