Don’t Be Scared Away From Lean

Don’t Be Scared Away From Lean

As you can imagine, I’m on a lot of mailing lists and social media groups about Lean and see it described and talked about in many ways. Recently, some of these have been really over the top and, quite frankly, do a disservice. Headlines like “Improvement Through...
To Continuously Improve, Study Your Results

To Continuously Improve, Study Your Results

Woohoo! You’ve just launched a new training program and rolled it out to the organization. Time for high fives, right? Not so fast… If you’ve been learning about Lean, you know that all problem solving activities are guided by the Plan-Do-Study-Act (PDSA) cycle, in...
Lean Frees Improvement

Lean Frees Improvement

Force field analysis is a fantastic change management tool. It also beautifully encapsulates the difference between Lean and traditional improvement approaches. A force field analysis diagram looks like this: Force field analysis is useful whenever you want to improve...
Funnel Lean Savings in More Customer Value (NOT Lower Prices)

Funnel Lean Savings in More Customer Value (NOT Lower Prices)

People focus too much on Lean as a way to reduce costs. Yes, that’s frequently one result, but Lean, at its core, is about creating more customer/patient value. Show ‘Em the LUV The perfect example is Southwest Airlines (NYSE: LUV). You’ll never see the word ‘Lean’ on...
Lean is Hope (But Not Like This)

Lean is Hope (But Not Like This)

Lean is hope, but not in the sense of ‘I hope things get better.’ That’s hope as powerlessness. Lean is powerful. I got thinking about this after writing my post The Road to Lean, Part 2: Improvement Cultures. Different improvement approaches create different business...