To Continuously Improve, Study Your Results

To Continuously Improve, Study Your Results

Woohoo! You’ve just launched a new training program and rolled it out to the organization. Time for high fives, right? Not so fast… If you’ve been learning about Lean, you know that all problem solving activities are guided by the Plan-Do-Study-Act (PDSA) cycle, in...
Small Wastes Get BIG Quickly

Small Wastes Get BIG Quickly

I’m going to show you some numbers. And you’re going to want to see them sitting down. No, really. They’re going to be hard to believe. You’re going to see how small wastes get BIG very quickly. Specifically, I’m going to show you how minutes of wasted time turns into...
You CAN Train for Mistake-Free Performance

You CAN Train for Mistake-Free Performance

In my conference talks, I often say one of the ultimate goals of corporate learning is that employees will never make a mistake on the job. And, when I say it, I always get a big mix of laughs, snorts, and head-shaking. “Never happen,” people say. Well, go tell that...
Visual, Intuitive and Obvious

Visual, Intuitive and Obvious

When you bought your last smart phone or tablet and took it out of the box, did you: read the manual? watch a video on how to use it? go to a class? Nah, you didn’t do any of those things, did you. You just turned the thing on and started tapping, pinching, and...