New Ideas for Process Improvement

Todd Hudson's Maverick Thinking on Improving Speed, Quality, Safety and Costs
The Road to Lean, Part 2: Improvement Culture

The Road to Lean, Part 2: Improvement Culture

In my post The Road to Lean, Part 1, I wrote about improving improvement and what it means to ‘do Lean.’ Specifically, we looked at improvement processes along three key dimensions, i.e., velocity, engagement and magnitude, and how the first two interacted. This time,...

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Small Wastes Get BIG Quickly

Small Wastes Get BIG Quickly

I’m going to show you some numbers. And you’re going to want to see them sitting down. No, really. They’re going to be hard to believe. You’re going to see how small wastes get BIG very quickly. Specifically, I’m going to show you how minutes of wasted time turns into...

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Are You a ‘Frog in a Well’?

Are You a ‘Frog in a Well’?

I spend a lot of time talking with people unfamiliar with Lean and, while I’m absolutely mad about the topic, these sessions can sometimes be very frustrating. Despite my best efforts, some people look just plain confused and others react with strong denial when I...

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The Road to Lean, Part 1: Velocity vs Engagement

The Road to Lean, Part 1: Velocity vs Engagement

Every organization is improving; they have to. Consumers and patients want higher quality and better outcomes. Shareholders demand lower costs and higher profits. New laws and regulations require better compliance and performance. And every organization has a current...

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Lean Isn’t ‘Nice’, But It’s NOT ‘Front-stabbing’!

Lean Isn’t ‘Nice’, But It’s NOT ‘Front-stabbing’!

The Wall Street Journal recently published a cringe-worthy article titled ‘Nice’ Is a Four-Letter Word at Companies Practicing Radical Candor. Here’s a paragraph from the article that captures the spirit of it. “Some companies are pushing workers to drop the polite...

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One-Learner Flow

One-Learner Flow

During a recent lunch with one of my Lean Knowledge Transfer Certification candidates, we discussed a key Lean concept that had really caught her attention. It's called "one-piece flow" and it means to satisfy individual customer demand immediately or, put more more...

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Gaming is Anti-Lean Training

Gaming is Anti-Lean Training

Traveling frequently on airplanes this past year, I started playing mobile games to pass the time or take a break from work in the flying office. I’ve been playing classics like Tetris and new ones like Geometry. I’m not a big gamer; you’ll never see my name on the...

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‘Steal’ This Lean Idea

‘Steal’ This Lean Idea

The recent article, What Google Learned From Its Quest to Build the Perfect Team, did not, contrary to the subtitle, reveal “surprising truths.” Their findings have been around for more than 60 years and are the basis of Lean. Instead of spending millions of dollars...

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You CAN Train for Mistake-Free Performance

You CAN Train for Mistake-Free Performance

In my conference talks, I often say one of the ultimate goals of corporate learning is that employees will never make a mistake on the job. And, when I say it, I always get a big mix of laughs, snorts, and head-shaking. “Never happen,” people say. Well, go tell that...

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