Funnel Lean Savings in More Customer Value (NOT Lower Prices)

Funnel Lean Savings in More Customer Value (NOT Lower Prices)

People focus too much on Lean as a way to reduce costs. Yes, that’s frequently one result, but Lean, at its core, is about creating more customer/patient value. Show ‘Em the LUV The perfect example is Southwest Airlines (NYSE: LUV). You’ll never see the word ‘Lean’ on...