‘Steal’ This Lean Idea

‘Steal’ This Lean Idea

The recent article, What Google Learned From Its Quest to Build the Perfect Team, did not, contrary to the subtitle, reveal “surprising truths.” Their findings have been around for more than 60 years and are the basis of Lean. Instead of spending millions of dollars...
You CAN Train for Mistake-Free Performance

You CAN Train for Mistake-Free Performance

In my conference talks, I often say one of the ultimate goals of corporate learning is that employees will never make a mistake on the job. And, when I say it, I always get a big mix of laughs, snorts, and head-shaking. “Never happen,” people say. Well, go tell that...