Today, we’ve got Chinese suppliers sending us XBox chipsets. The
new crop of Gen Y elves are making even the Bumble scratch his head. Mrs.
Claus spent so much time trying to manage all the emails flying around
that the cookies burned.
And to top things off, the reindeer were badgering me to turbo-charge
the sleigh. “Pimp your ride” were Dasher’s exact words, and
things almost came to blows until Mrs. Claus realized he was saying
“ride” not “wife.”
Everything was getting so complicated, I hauled everyone into a classroom
and tried to get a whole lot of teaching done. You can imagine how that went.
Three weeks later, no one could remember the difference between a gift box and
a soldering iron.
Finally, in desperation, I called Todd and his posse of Mavericks, and
oh Donner what a difference!
They showed us how to implement LEAN Knowledge Transfer:
- We discovered that Elves are readers. So we put all our instructions online,
made them searchable and rated them with DIGG technology. Now, the Gen Y newbies
easily find the exact information they need right away.
- Since Mrs. Claus loves her laptop even more than kids love sitting on my lap,
we had her set up Ning social networking sites where our suppliers, elves, and
reindeer can all share what they know.
- We’ve got the reindeer training for hairpin turns on a virtual reality
simulation. You should see them fly now. WOW!
- The Mavs even got me using mentoring techniques with the kids. When little
Johnnie told me he wanted the Wii, I knew to repeat this back to him and good thing,
too! I thought he was saying he had to “wee”; I almost jumped up and threw him off
my lap.
LEAN Knowledge Transfer is great. We’ve saved tons of classroom training
money and are getting so much done that I’m planning to take Mrs. Claus to the
Cayman Islands for a quick vacation right before Christmas. (If they have Wi-Fi, that is.)
Check it out and see what it can do for your own operation.
Happy holidays! And as Todd always says, “Let’s Ride!”
Santa
Chairman and CEO,
North Pole Global Enterprises, Inc.
|
